Bitjali FAQ – answers to all your questions
in one place

You must be at least 18 years old to register on Bitjali. Bitjali strictly enforces the 18+ policy and any account found to belong to a minor will be suspended immediately.

No, each person may only hold one Bitjali account. Creating multiple accounts may result in all accounts being suspended and any funds being forfeited. If you have an issue, please contact support.

On the login page Use the "Forgot Password" option. Enter your registered mobile number or email and a reset OTP or link will be sent to you. Use it to set a new password and log back into your account.

KYC is not required for regular gaming, but a copy of your national ID or passport may be requested for large withdrawals. Completing KYC increases your withdrawal limit and makes your account more secure.

Bitjali accepts deposits via mobile banking, bank transfer, and other electronic payment methods. Deposits are typically credited to your account within a few minutes.

The minimum deposit amount on Bitjali may vary depending on the payment method. Check the deposit page or contact the support team for the latest limits and details.

Deposits are usually credited within a few minutes. If it takes more than 30 minutes, contact Live Chat support with your transaction reference number. Our team will resolve it promptly.

Bitjali generally does not charge any fees on deposits. However, your payment provider may apply their own transaction fees. Check the deposit page for the latest information.

Withdrawal requests are typically processed within 24 hours. Members who have completed KYC verification enjoy faster processing. Bank transfers may take a little longer.

Yes, bonus funds require meeting specific wagering requirements before withdrawal. Your deposited funds can be withdrawn at any time. For full terms, Terms and Conditions read more.

If your withdrawal has been pending for more than 24 hours, contact support via live chat or email. Providing your transaction ID and withdrawal details will help resolve the issue faster.

The minimum withdrawal amount varies by payment method. For the latest information, Withdrawal Page or contact the support team.

At Bitjali Register After registering, your welcome bonus will be credited automatically once you make your first deposit. The bonus amount and terms are detailed on the promotions page.

A wagering requirement is the number of times you must bet a bonus amount before you can withdraw it. For example, a 30x wagering requirement means you need to place a total of BDT 3,000 in bets before withdrawing a BDT 100 bonus. For more details, In the Terms & Conditions, available.

Yes, active members receive regular daily bonuses, cashback, and reload offers. Log in every day and check the promotions page. VIP members get exclusive special offers.

Refer a friend to Bitjali and earn a referral bonus after their first deposit. Find your referral code in your account settings. Visit the promotions page for terms and conditions.

Bitjali offers 500+ games, including Live Casino (Roulette, Baccarat, Blackjack), Sports Betting, Fish Game, Bingo, Betting Games and much more.

Yes, Bitjali's In Live Casino Play games in real-time with professional, trained live dealers. Enjoy an uninterrupted experience through HD video streaming.

In Sports Betting Bet on all major sports including cricket, football, badminton, and tennis. Special odds are available for big tournaments like the IPL and World Cup.

In Fish Game Hunt fish and other sea creatures across an underwater scene. Different sizes of fish reward different prizes. Full instructions are available in the game lobby.

Start by refreshing the page and checking your internet connection. If the problem persists, clear your browser cache. If your connection drops mid-game and a bet is lost, contact support with a screenshot.

Yes, Bitjali is internationally licensed and secured with 256-bit SSL encryption. All financial transactions are fully encrypted. We comply with international security standards.

Bitjali keeps your personal information completely confidential and never shares it with any third party without your permission. Our Privacy Policy read more for full details.

Go to the "Security" section in your account settings and enable 2FA. Enter your mobile number and verify with the OTP. From that point on, every login will require a mobile OTP, keeping your account more secure.

Change your password immediately and notify the support team. Never log in through third-party links. Bitjali will never ask for your password or OTP via email or SMS.

Bitjali is committed to responsible gaming. To learn about all available tools including deposit limits, session limits, and self-exclusion, Responsible Gaming View the page.